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COVID-19

Last update: 29 September 2021

Delays in international shipments to and from Australia

Notice from Australia Post, from 01Oct2021 - 06Oct2021, AU Post will temporary suspends MEL area shipment collection, Other area may affect

Oct shipment will ship out once AU Post resume to normal

Affect by Covid19 and shipment volume, AU Post will continue processing parcels across the weekend

https://auspost.com.au/service-updates/current-updates/ecommerce-collections-temporary-pause

 

Last update: 13 January 2021

Affected by the local epidemic in Malaysia, Malaysia has entered a state of emergency to cope with the spread of the epidemic. From January 13 to January 26, the movement control was imposed on 14 districts in western Malaysia, including Penang, Selangor, Melaka, Johor, Kuala Lumpur, Putrajaya and Labuan, and on Sabah and Sarawak in Eastern Malaysia. Therefore, parcel delivery will be delayed.

We will actively cope with the changing local situation as always. If there is any change, we will synchronize with you at the first time. Thank you for your understanding and trust.

 

Last update: 11 January 2021

Delays in international shipments to and from Singapore

COVID-19 has severely impacted international movement of people and goods as countries implement additional border controls and restrictions on international travel. As a result, airlines have drastically reduced international services, leading to a significant reduction in air freight capacity and frequency to and from Singapore to all international destinations.

Please note that shipments to and from overseas will result in substantial delay, even as we work round the clock with our partner airlines and posts.

 

Last update: 27 April 2020 

To all our customers,

I would like to assure you of our commitment in the midst of the COVID-19 crisis, even as we safeguard the health and safety of our team members and customers.

Some Delays in Delivery to be Expected

For customers expecting parcels from overseas, you may experience delays up to a few weeks. Countries around the world have imposed border control restrictions and airlines have greatly reduced their flights and any outbound items. We expect this situation to persist for a while.

Delays in International Postal Service

Due to strict border controls and restrictions on international travel, airlines have drastically reduced international services, leading to a significant reduction in air freight capacity and frequency to all international destinations.

We seek your understanding in this, as we know many customers have entrusted us with international deliveries to your loved ones. We continue to work round the clock with carriers to ensure that your shipments reach their intended addresses as soon as possible.

Thank you for understanding. We hope you and your family stay safe.

Wayne C.

thecoopidea

Founder & Director

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