Shipping

SHIPPING COST

We offer a FREE standard shipping for any valid order over a certain amount has been met after applicable discounts.

We do not ship to P.O. boxes, Army Post Office (APO), Diplomatic Post Office (DPO), Fleet Post Office (FPO) addresses and multiple addresses.

We reserve the right to refuse any order or by shipping location.

This applies to orders placed online throughout the thecoopidea website.

#Hong Kong only: Residential delivery handling charge of HKD35.

ORDER PROCESS

All orders will be dispatched within 3-7 days, and will be delivered within approximately 3-28 working days some countries may need longer. Order processing days are Monday to Friday, 10am to 5pm (GMT+8). Orders placed on a Saturday and Sunday will begin processing the following Monday (excluding holidays).

Shipping notices are sent by e-mail after all orders have shipped for the day.

Note: Some countries may take additional delivery time.

A signature is requested on delivery for both standard and express deliveries. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to deliver on the following working days. Please follow the instructions on the card left by the courier to arrange re-delivery.

According to social distancing of COVID-19 to minimize the risk to spread in the community, all tracking service will be delivered to the letterbox or management office. Please check your letterbox or management office if your item status reflects delivered. International shipments will be substantially delayed due to global border closures.

We aim to deliver your order within the estimated time frames but delays* may occur.

*Delays reason: 

Parcel size over SF Store / EF Locker requirement

Wrong / incomplete EF Locker code

Wrong / incomplete delivery information (Address, Phone number)

If a parcel is returned, caused by Delays reason, or you refuse to accept it or you have not  picked up on time, you will be charged for the shipping costs back to hard graft.

Remarks: We will inform the delivery time directly if the item was out of stock or pre-ordered.

CUSTOMS CLEARANCE

In accordance with country customs requirements, you may need to provide more personal information for clearance.

South Korea: 

You need to provide the customs clearance serial number and the corresponding name; either on of following customs clearance symbols

1. Personal customs clearance serial number. 
2. ID card number or alien landing certificate number. 
3. Passport number. 

Any one of the three can be written. If you do not apply for a personal customs clearance series number, or do not provide an ID card number. You can provide 8 digits of your date of birth instead.

TAXES & DUTIES

Please note, regardless of the service you choose you may be responsible for import duties, taxes, handling fees on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges and have no idea what they may be. We suggest that you contact your local customs office for additional information. Please note transit times are provided by shipping carriers, and are not necessarily guaranteed.

We are required by law to declare the full value (purchase price) of the product on any waybills or customs documentation.

SHIPPING HOLIDAYS

We will not process and ship on Hong Kong public holidays.

To avoid any confusion, please check the annual calendar for the exact dates.

Please note: Our shipping carriers will not be delivering on public holidays and weekends in the country of destination.