Refund Policy

100% Satisfaction Guarantee

We offer a 100% satisfaction guarantee on all our products bought from official online shop.

If you are not satisfied with your purchased products, we are happy to refund your item within 7 days after delivery of goods. 


Limitations on Return

Return only applicable on all products sold when the Product is purchased on with proof of purchase and authorized by us. 



On all returns, you are responsible for shipping charges.


All return products (including all the packaging) MUST be in original and re-salable condition. There may have handling and administration fees caused by non re-salable conditions.


For your protection, we recommend you return all items via a traceable carrier such as USPS, UPS or FedEx. We will not be responsible for packages not received if a tracking number is not provided. We will not be responsible for any lost or damaged packages. 


We do not refund the original shipping charges once parcels has been dispatched and unless you received a defective product or we shipped you the wrong item.


Your return the product within 7 days from our authorization. And email the tracking information to us. Please send the item back to us in a timely manner to be eligible for a refund. Otherwise, we may decline your return request.



We are unable to exchange the items on an order once it has processed. We reserve the right for any exchanges.


Return Services

If you wish to make a return with respect to a thecoopidea product, please submit your return claim form. Once you have submitted your request, you will receive an email from our team confirmation receipt of request.

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